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What You Need to Know About Our Terms

When you open an account with us, you're agreeing to how we handle your wallet, your gaming activity, and your personal data.

Account SecurityWithdrawal RulesPayment Methods
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cabang99 What You Need to Know About Our Terms
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How to Reach Us About Our Terms

Live Chat Open chat in the lobby or from your account settings.
Email Support Send detailed questions to our support address and expect a reply within 24 hours.
Phone Support Call our team during business hours to speak directly.
YOUR DATA & SAFETY

How We Protect Your Account and Information

Encryption & Storage

All deposits, withdrawals, and personal details are encrypted in transit and at rest. We do not share your payment data with third parties except payment processors required to clear your DANA, OVO, GoPay or QRIS transaction.

Account Verification

We verify your identity when you first join and before your first withdrawal. You may need to provide documents—we keep these secure and delete them after verification is complete, as per our retention policy.

Withdrawal Checks

Every withdrawal request is reviewed to match your account details and prevent fraud. This may add a few minutes to processing, but protects you and cabang99 from unauthorized transfers.

Cookies & Tracking

We use cookies to keep you logged in and to track your in-lobby activity for fraud prevention. You can disable non-essential cookies in your browser; this may limit some features but does not block play.

Data Retention

Your account history, bets, and transactions are stored for the life of your account plus two years after you close it. You can request a full data export in writing; we provide it within 30 days.

Request Changes

To update your account details, email our support team with proof of identity. Changes to payment methods or linked bank accounts take effect after we verify the update. Contact us to dispute any term you believe is unfair.

Answers to Your Policy Questions

Contact our support team immediately—live chat is fastest. We can lock your account within minutes to prevent unauthorized play. Reset your password through the login page or ask support to help you regain access. Never share your login details with anyone, including our staff.

Deposit and withdrawal limits depend on local law and your account status. Your first withdrawal may be smaller until verification is complete. After that, limits increase. Check your account settings or ask chat support for your specific limits and any restrictions that apply in your region.

Withdrawals to DANA, OVO, GoPay and QRIS typically appear in under an hour after we approve your request. Bank transfers may take one to three business days. We verify every withdrawal to prevent fraud, which adds a few minutes to processing time.

Report the issue to support within 30 days with the time and game details. Our team reviews server logs and bet records. If we find a genuine error on our side, we credit your account. Disputed transactions are investigated and resolved in writing.

No. Each account is personal and non-transferable. Sharing login details violates our terms and may result in account suspension. We detect account-sharing through login patterns and device data. Each player must create and manage their own account.

We encrypt all data during transmission and storage, and limit staff access to what they need. Your payment details are held separately from your betting history. We do not sell data to marketers. You can request a full data export anytime, and we delete your data two years after account closure unless local law requires longer retention.

Automated betting tools, account-sharing, fraudulent payments, placing bets for others, or repeated breaches of our rules can trigger account closure. We always notify you before permanent closure and explain why. You can appeal by email, and we review within 10 business days.

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