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How We Protect Your Information at cabang99

Your account details, payment history and game activity stay secure with us. We've built transparent data practices so you know exactly what information we collect, how we use…

Clear data collection rulesTransparent cookie useEasy account access requestsLocal payment privacy
cabang99 How We Protect Your Information at cabang99
REACH OUR TEAM

Privacy Contacts and Support Channels

Live Chat Support Open a chat with our privacy team in the lobby.
Email Privacy Requests Send privacy queries to our dedicated inbox.
Account Settings Portal Manage your own privacy choices directly. Update what email you receive, view your stored…
DATA HANDLING PRINCIPLES

How We Safeguard Your Privacy

Encryption on Deposits

Every DANA, OVO, GoPay and QRIS deposit is encrypted end-to-end. Your payment details are never stored on our servers; we pass them directly to your bank's verification system and then discard them.

Withdrawal Verification

Before sending winnings back to your account, we confirm your identity by matching your name, phone and banking details. This step protects you from account takeover and unauthorized transfers to unknown wallets.

Cookie and Tracking

We use cookies to remember your login, game preferences and language choice. These expire when you log out. Analytics cookies help us see which games load fastest and where players need better support, but they don't identify you personally.

Data Retention Limits

We keep your account data for as long as your profile exists. When you close your account, we delete your game history and payment records within 30 days, except where law requires longer storage for compliance or dispute resolution.

Third-Party Sharing Rules

We never sell your personal data. We share only the minimum details with payment processors (DANA, OVO, GoPay, QRIS) to complete your transaction, and with fraud detection services to keep your account safe.

Your Right to Access

At any time, you can request a copy of all data we hold on you—login history, bets placed, deposits, withdrawals and profile details. We'll send it within the timeframe set by local law, usually within two weeks.

Frequently Asked About Your Data

You can request deletion of non-essential data (like game history) while keeping your account active. However, we must retain your name, email and bank details for withdrawal verification and tax reporting, where local law permits. Contact our support team to discuss what can be removed.

We store your game history, bet records and account transactions for the lifetime of your account. Once you close your account, we delete game records within 30 days. Transaction history for withdrawals and deposits may be kept longer if required by local financial regulations.

Your account data remains secure and unchanged. We don't delete inactive accounts or sell inactive user data. If you want to access your profile again, simply log in with your email and password. Your balance, game history and payment methods will be exactly as you left them.

No. Your data stays within cabang99. We only share the information necessary with DANA, OVO, GoPay and QRIS processors to verify your deposits and withdrawals. We never provide your account details, email or phone number to other platforms or marketing companies.

Yes. When you first visit, you'll see our cookie notice. You can accept all, reject non-essential cookies, or manage each type separately in your browser settings. Rejecting cookies may affect how quickly the lobby loads and how we recognize your language preference.

Use the Data Export tool in your account settings, or email our privacy team. We'll compile your profile details, login history, all deposits and withdrawals via DANA, OVO, GoPay and QRIS, and your full game record. You'll receive it as a downloadable file within 14 days.

Change your password immediately and contact our support team via live chat, open Monday to Sunday 08:00 to 23:00. We'll review your login history, confirm your identity and help you secure your account. We can force logout all other sessions if needed.